Personal map: A story about empathy and engagement

When I first started using management 3.0 practices, I had a major relationship problem between people on the team, which generated discussions in our retrospectives on people’s behaviors and their teammates. Basically, it was relationships aimed at people who did not know each other, working together and creating their ways of acting, as quoted by Tuckman’s studies, the team was in a state of formation and I had no idea how to make those conflicts normalized.

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Tuckman’s Model

One day, looking for new techniques to solve this problem, I found the personal map on-site management 3.0.com. Before we started the retrospective ceremony, we talked about this experiment and its intention was to promote knowledge among people beyond their professional scope, since we can not separate ourselves between our personal and professional side, the human being is unique in its motivators intrinsic and extrinsic.

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Initially, I made my personal map and introduced it to the staff. I allowed them to ask questions about the personal aspects that were on the map. The majority did not even know that I was married and that my wife was expecting our daughter and that she liked to play sports, although she was not active at the time.

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Then I asked each one to make their own personal map, with their goals, family, friends, where they lived and their values. I also asked that, instead of introducing themselves, they would introduce someone else in the group, which made the conversation a lot of fun for everyone.

One of the things that most appeared in people’s hobbies were gym-related physical activities. Which came to culminate in a team name of “Marombas”.

It was a very gratifying experience and reinforced the bond between people. We make this practice property of the team. For each new member, we perform this same dynamic. For the company, the results were of greater engagement and sense of belonging among the members of that team. After this period of experimentation, we institutionalized in the area the use of Map.

The main challenge in the previous months of retaining professionals and giving them a sense of team has been defeated with a seemingly simple technique that generates a very expressive result for the company and its collaborators

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